Support
Help for ProofPilot Founding Release users.
The Founding Release is ProofPilot V1 for real Mac workflows. If something feels rough, specific examples are the fastest way to fix it.
Before you write in
- Confirm the text was selected before pressing Command + Shift + K.
- Try the same correction in a second app if one app behaves strangely.
- If using Ollama or Formal mode, confirm the local model is installed and ready.
- Use Undo in the writing app if the replacement is not what you wanted.
Useful bug reports
The best reports include the app you were writing in, your macOS version, whether Ollama or Formal mode was enabled, what you selected, what ProofPilot returned, and what you expected instead.
If local AI or setup is the problem, run ProofPilot diagnostics and include the output in the report. Diagnostics show settings and Ollama readiness, not the selected text you were correcting.
In the ProofPilot setup app, use ProofPilot > Copy Diagnostics to copy that report without opening Terminal.
Founding Release contact
Email: hello@useproofpilot.com
Subject line: ProofPilot support
Installer status
Public installer links should use the signed and notarized build. Until that package is ready, direct fulfillment can stay manual for trusted testers.